Terms & Conditions

Welcome to Grommies, where shopping online is both safe and secure. Our website has been designed to make your shopping experience as easy and straight forward as possible. We have also included useful information below should you encounter any problems. If you require any other assistance please email us at getintouch@grommies.co.uk.

Promotional Codes & Prices

Grommies will, on occasion, supply promotional and discount codes via our newsletter. These offers can only be used when placing an order online; the code must be entered at the shopping basket stage of your purchase in order to receive your discount. Unfortunately Grommies are unable to offer these discounts retrospectively, so if you would like to use the offer sent to you, you must enter the correct code at the checkout.

Please note that time limitations apply to all promotion and discount codes.

Returns & Exchanges

If for whatever reason you are unhappy with your purchase Grommies is pleased to offer you an exchange or full refund. Items must be returned within 14 days from the date of purchase. Simply return the goods, unused in their original packaging with your invoice receipt to Grommies, 48 Gloucester Avenue, Shinfield, Reading RG2 9GA. You will be responsible for the item(s) until they reach us. For your own protection, we suggest you obtain proof of postage. No refund can be given if goods are returned more than 14 days after invoice date. We regret we cannot give refunds for postage on incorrect purchases.

If you wish to exchange an item(s) you have to cover the cost of the return postage and there will be an additional postal charge for the replacement item(s). If you are returning an item to us for a refund you must cover the cost of postage back to us. If you have received an item that is faulty, or has been sent by us incorrectly we will refund the cost of any postage due.

Faulty Goods

Grommies will issue a full refund if the goods are deemed by the company to be defective or the wrong item has been dispatched. Goods must be returned within 28 days of purchase.

Terms & Conditions

Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Grommies reserves the right to make changes to this website and these terms and conditions at any time.

Grommies is a Registered Trademark. All content on Grommies is the property of Grommies and is protected by United Kingdom & International copyright laws.

Grommies grants access to the site solely for personal internet shopping purposes. Images, product listings, descriptions, prices, account information etc cannot be taken from the site unless given written permission. Failure to do so would be a breach of United Kingdom \ International copyright and database rights laws.

The website must not be used in any way that causes access to be impaired or damage to the site. Failure to comply with this may result in criminal prosecution.

Complaints

Grommies aims to provide high quality customer service that we would expect to receive when we shop. Should you for any reason be dissatisfied with any aspect of the service you have received from Grommies we encourage you to contact us at getintouch@grommies.co.uk . Your feedback is important to us so that we may continue to improve our customer service.

Products

Grommies reserves the right to change our product specifications and prices at any time.

Terms of Purchase

Orders are to be paid in full and payments for the products are to be cleared. The order is binding after you have received the order confirmation and details from us. All orders are subject to stock availability and the clearance of payment.

Prices / Payment

All prices are shown in pound sterling and VAT will be charged at the appropriate rate where applicable. We accept all the major credit / debit cards.

Delivery

All items will be dispatched for delivery once all payments have been paid for in full and cleared. Our products are delivered fully insured against loss or damage and must be signed for when delivered. This will then be used as proof of delivery.

Privacy Policy

Grommies collects customer data from this website such as your name, e-mail address, billing details and phone number. The information collected will not be released to any third parties and will be used to fulfil your product and service orders and to create a more personalised experience.

The information you provide about yourself when placing an order with us will only be used to complete that order and will not be shown to outside parties.

We use the information you provide us with about someone else when placing an order only to ship the product and to confirm the delivery of your goods. This information will not be shared with outside parties except to the extent necessary to complete your order.

Statutory Rights

These terms and conditions do not affect your statutory rights as a customer.

Email Updates

Enter your email address: