Payment, Delivery & Returns

Payment

At Grommies we strongly believe in making shopping safe and easy for our customers. Therefore we operate a very simple method of payment through our website using SecureTrading or PayPal.

Delivery

Grommies offers Second Class Recorded UK mainland delivery on all items for peace of mind. (Goods taking 4-6 working days to be delivered).

If you would prefer your item to be delivered by a quicker service the additional charges apply:

1st Class Recorded Delivery (delivery within 36 hours) an additional £3.75

Special Delivery is available for a charge of £6.95. Orders received before 2pm will be dispatched for next business day delivery.

For customers outside the UK – delivery is charged at £10 per item (recorded delivery).

For our delivery services please note that a signature as proof of delivery is required.In the event of circumstances out of our control (postal strikes, weather conditions etc), we cannot be held responsible for your order not arriving on time. However, we will try our best to get your purchase to you as soon as possible.

Refunds & Returns

Faulty Goods

Grommies will issue a full refund if the goods are deemed by the company to be defective or the wrong item has been despatched. Goods must be returned within 28 days of purchase and should be sent 2nd class recorded delivery (customers must keep hold of proof of postage).

Unsuitable Goods

Our customers are important to us - if you find the product is unsuitable then we are happy to exchange or refund. Simply return the goods, unused in their original packaging with your invoice receipt within the 14 days. We cannot accept goods that:

  • Have been used or washed
  • Damaged by the customer

Important Facts

On all goods being returned, please ensure that you obtain proof of postage, as we cannot be held responsible for goods that do not reach us.

Please note that we can only refund the card used to purchase the goods. Refunds will take up to 3-7 working days to process and credit the card holders bank account/Pay Pal account.

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